remote support

Remote Assistance with Windows Messenger

If you are using Windows Messenger there is a remote assistance tool that you can use. You can share screens and take control of the assisted computer with your contact. Just go to your contact , select contact that you want to ask for help. Then click "Request Remote Assistance" under Actions for Windows Live Messenger.

Simple remote support for inexperienced users

Students are often confronted with minor IT-problems of friends and family, who are not too familiar in the usage of computers. These problems could often be solved in minutes when personally interacting with the pc. Enabling common remote support, finding out the IP-address, configuring router... seems too complicated for these users. Which approach can be taken?


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